Are you tired of typing out long replies every time a customer asks the same question? Do you find yourself repeating the same answers over and over again in your chats with customers? If so, then creating canned responses or pre-defined templates can be a huge game-changer for your customer support team. In this article, we will show you how to add canned responses to your HappyFox Chat widget.

Adding Canned Responses

To add a canned response, start by clicking on the arrow that is present in the text area of your chat window. This will open up a menu with several options, including the ability to type in a key and choose from a list of available snippets. Simply type `#happyfox` (without quotes) followed by the name or snippet you want to add, and then click 'Enter'.

Customizing Canned Responses

Once you have added a canned response, you can customize its settings to suit your needs. You can choose whether the canned response should be available to all agents or only to admin users. To do this, simply click on the gear icon in the top right corner of the chat window and select 'Widget Profile' from the drop-down menu.

Managing Canned Responses

To manage your canned responses, start by clicking on the 'Canned Responses' option from the main menu. This will take you to a page where you can view all of your existing canned responses, as well as add new ones. You can also choose which widget profiles the canned response should be available in.

Benefits of Canned Responses

Using canned responses can save you and your team a lot of time by eliminating the need to type out long replies every time a customer asks a common question. It can also help to improve consistency across all chats, ensuring that customers receive the same level of support no matter who they are talking to.

Adding canned responses to your HappyFox Chat widget is a simple and effective way to streamline your customer support process. By following the steps outlined above, you can start using canned responses today and start saving time and improving consistency in your chats with customers.

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